Delivery & Returns

Due to a high volume of orders and managing our close, shipping delays may occur. We endeavour to process and ship your order as quickly as possible and appreciate your patience. There is a minimum delay of 2 weeks for all orders.
Estimated shipping times
UK: 3-5 working days
Europe: 3-10 working days
Rest of World: 7-14 workings days
Domestic Shipping costs are as follows:
UK - £5.00
Rest of World - £25.00

International Shipping Update - we will no longer file and pre-pay international shipping costs. You are responsible for paying all import taxes and duties when your order reaches its destination.

*From time to time orders may be delayed in customs, this is beyond our control and we do our best to make sure everything goes smoothly.
We understand shopping online can be tricky sometimes and we want you to be completely happy with your purchase. We will happily offer a refund within 14 days of receipt. Goods purchased online must be returned to us in a new and unused condition and in their original RAEMI packaging in order for us to process a refund. 
All shipping charges and gift wrapping services are non refundable.
Closing Sale
All sales are final. We do not accept returns or exchanges during this period.
We do not accept returns on sale items (including flash/limited time promotions).
Proof of Purchase
We are unable to offer a return on items without a proof of purchase. 
We do accept refunds on ear cuffs. For hygiene reasons, we are unable to accept returns on any other earrings unless faulty.  
No credit or refund will be given for any goods ordered in error by the customer.
Christmas Returns Period
All orders placed between 30th November-24th December can be returned or exchanged up until 15th January. Please note, this excludes earrings. For purchases made from 25th December onwards, our normal 14 day returns policy applies. 
Please contact with your order number to notify us of your return. Please explain what you are returning and why.
Once received, returned items will undergo a full quality control check. We aim to process all returned orders within 30 working days provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
All refunds will be credited to the original credit or debit card.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. Any damage to packaging in transit is not included as a fault. We cannot accept responsibility for any parcels lost in transit.
We reserve the right to deny unreasonable returns.